Frequently Asked Questions
Welcome to the Healthcare Supply Pros Help Center. Find clear, expert answers to all your questions right here. Simply browse the topics below to get started.
Shipping & Delivery
Once your order ships, you will receive a shipping confirmation email that includes your tracking number. For your convenience, this tracking information will also be added to your account details within 24 business hours of fulfillment. This allows you to follow your package every step of the way, right to your door.
Returns & Exchanges
We've made our return process simple and straightforward. The easiest way to begin is by visiting our online Returns Portal. From there, you can enter your order details and follow the on-screen instructions to receive your return shipping label.
Before you begin, we recommend reviewing our full Return Policy page to ensure your items are eligible.
Ordering & Payment
To ensure the fastest possible delivery, our fulfillment process is automated. Your order is transmitted directly to the nearest distribution warehouse for packing and shipping moments after checkout.
This automation means that once an order is submitted, we are unable to modify or cancel it. We encourage all customers to carefully review their cart and shipping information before completing payment.
However, if you've made a mistake, we've made the solution simple. Once your package arrives, you can easily initiate a return for a full refund through our online Returns Portal.
We're Here to Help
If your question wasn't answered in our Help Center, our dedicated support team is happy to assist you personally. We're just a click away.