Frequently Asked Questions

• Before shipment: A 10% cancellation fee will apply
• After shipment: The cancellation is treated as a return and subject to all applicable return fees
• Refused deliveries: All applicable fees will apply, including restocking and freight

Custom items, made-to-order products, patient home direct items, altered or embroidered textiles, cubicle and shower curtains and accessories, carts and cart covers, laundry bags, capital equipment, mattresses, and similar items cannot be returned.

All returns require a Returned Goods Authorization (RGA). To request an RGA, customers must email the sales department for approval before sending any items back.

Once issued, an RGA is valid for 7 days. If you decide to keep the product after receiving an RGA, please notify the sales department so the authorization can be canceled. Returns received without prior authorization may not receive a credit.

Yes. Returns that are not due to defect, damage, or shipping error are subject to restocking fees:

• 0–30 days from invoice date: 20% restocking fee (minimum $20) + freight
• Over 30 days: Not returnable

Returned items must:

• Be in unopened, original packaging
• Be in salable condition
• Not have piggyback labels
• Not be expired or improperly stored

Items received in unsalable condition may be rejected.

Defective items or items shipped in error may be returned and will require inspection and documentation.

Returns due to defect, damage, or shipping error will be returned at our expense.

Approved refunds are issued to the original form of payment within 45 days after the returned item is received at our warehouse.