All customers and individual transactions will fall under this policy, unless dismissed by a written, signed and notarized agreement including any specific terms and conditions for returned goods. Healthcare Supply Pros reserves the right to abrogate any return that does not comply with the terms set forth in this policy.
Defective Items / Items Shipped in Error:
Any and all other returns MAY be subject to a restocking fee as listed in the chart below.
Returned Goods Authorization (RGA) is required for all returns. Any items received without prior notice/authorization will be subject to review by an agent and a credit may not be issued. To receive an RGA customer must email the sales department. Any issued RGA Number is valid for up to thirty days from the day of issuance. If you should decide to keep you product once the RGA number is issued, please notify us by contacting the sales department and we will gladly cancel the RGA.
A determination will be made once the item is received in our warehouse or our vendor’s warehouse and the returns may be rejected due to physical condition of the item/items. Following terms and conditions apply when returning products that are not defective, damaged or a shipping error:
All returns that are not for reason of defect, damage, or error will be subject to the following restocking amount, based on the date of the original invoice:
|Return from Date of Invoice||Re-Stocking Fee|
|0 – 30 Days||20%/$20 minimum + Freight|
|Over 30 Days||Not returnable|
Your RGA authorization will be provided with instructions on contacting the carrier, costs relating to freight and/or restocking fees as applicable. These fees will be deducted from the credit issued. All quality issues, damaged product or returns that are result of a shipping error, will be returned at our expense.
A qualified refund will be issued to the original form of payment within 45 days of receiving the returned item at our warehouse.
Order Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy: